Public & Private Guidebooks: What’s the difference?
When you create a guidebook for your property, two versions are automatically generated.
- The private guidebook includes personalized information unique to each booking such as arrival/departure dates, custom check-in/check-out times, and door code.
- The public guidebook includes only property data and local information.
The Private Guidebook
The booking-specific private guidebook has two components that don’t appear in the public guidebook. The “Your trip at a glance” block just below the property image, and the bottom navigation bar.
Your trip at a glance
This block contains most of the information that is unique to each booking. The info is organized into a smart, interactive timeline we call the “guest journey”. Each phase of the guest journey is automatically highlighted based on current time relative to the guest’s arrival and departure.
- PLANNING info is highlighted until 24 hrs before check-in time.
- Then ARRIVAL info becomes highlighted until 8 hrs after check-in time.
- MID-STAY info then stays highlighted for the duration of their stay until 12 hrs before check-out time.
- Then DEPARTURE info is highlighted.
The Public Guidebook
The public guidebook provides only general information about the property and your local recommendations. You may want to provide a public guidebook link on your website, post it on social media. or place a sign with a QR code on-site.
